Support & Service

If things go awry with your products or installations, we are here to make sure you’re covered. Our service advantage plan programs keep you protected.

Service Requests

Do you want to submit a service request?

Please use our special Service & Repair contact form to submit a formal request! We will make sure you are taken care of!

We’re focused on service.

In today’s world, technology plays a very important role in how business is conducted. Audio and visual systems make up a lot of the business tools that are used by almost everyone in business today. When these business tools fail, it is crucial to get it up and running as soon as possible. We understand the challenges that businesses face during today’s tough and competitive economy – that’s why we’re here to make sure you’re covered so you’re never held back.

AVCO Service Advantage Plans

We’re always ready to help you get started with our AVCO Service Advantage Plan program! By purchasing a Service Advantage or a Service Advantage “PLUS” Plan, you can minimize the inconvenience of waiting for a purchase order or an approval of funding for a service call.

Don’t worry, if you’d like a top level overview before committing, we got you covered.

Availability

Mon – Fri (excluding company holidays)

8:00 AM to 4:30 PM (Contract Hours)

Any work done outside contract hours will have a special rate.

Response Time

Service Advantage Plan:

Call back to customer within 2 hours following receipt of a service call.

Service Advantage Plan (PLUS):

Call back to customer within 1 hour following receipt of a service call.

Parts Coverage

Replacement parts for your repair may be purchased by using your Service Advantage Plan.

Billing Increments

Minimum charge of 1 hour per technician sent out on each service call. After the first hour of each service call, charges will be applied in 30 minute increments.

Time of Coverage

Assigned Plan level remains valid until eligible funds are depleted.

Let’s keep you covered.

Interested in our service plans? Get in touch!

Do you have questions or want to have a chat about our service plans? We would love to help!